Proving IT Value Made Simple
The Framework CS Leaders Use to Demonstrate ROI, Secure Renewals, and Drive Growth
If this Customer Success webinar, Sue Nabeth Moore (Success Chain) and Giso van der Heide (Siemens) walk you through the AM-PM© methodology (Adoption Metrics + Performance Metrics), showing how to link customer actions to measurable business outcomes.
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Watch The Webinar
What You'll Learn in This Replay
Discover the proven strategies that Customer Success leaders use to demonstrate measurable impact and secure executive buy-in.
Connect AM to PM
Learn how to connect Adoption Metrics (AM) to Performance Metrics (PM) for ironclad ROI proof that resonates with stakeholders.
Metrics That Matter
See practical examples of metrics that drive retention and expansion, helping you focus on what truly moves the needle.
01
Immediate Planning Process
Apply a simple, actionable planning process you can implement immediately with your customers to demonstrate value.
02
Avoid Common Pitfalls
Learn how to sidestep the most common mistakes CS teams make when attempting to prove software value and ROI.
Get the Toolkit
To put this framework into action, download our Software Value Realization Planning Template, built on the AM-PM© methodology. This comprehensive toolkit gives you everything you need to demonstrate ROI and drive customer success.
This toolkit includes:
  • A guided workbook to define success goals and align with customer objectives
  • An editable Excel template to map AM and PM metrics effectively
  • Milestone tracking at 30, 90, 180, and 365 days for sustained value realization
1
30 Days
Initial adoption baseline and quick wins
2
90 Days
Early performance metrics and usage patterns
3
180 Days
Measurable business impact and ROI indicators
4
365 Days
Full value realization and expansion opportunities
About Success Chain
Our Mission
Success Chain helps organizations and SaaS vendors maximize technology value through user adoption, change management, and customer success strategies. We partner with forward-thinking companies to transform software investments into measurable business outcomes.
Our Approach
Our training, tools, and consulting programs are designed to help you achieve measurable business outcomes, protect renewals, and fuel growth. We deliver practical frameworks that CS teams can implement immediately.
Expert Training
Comprehensive programs that equip your team with proven methodologies for demonstrating software ROI.
Practical Tools
Ready-to-use templates and frameworks that streamline your value realization process.
Strategic Consulting
Personalized guidance to help you maximize customer outcomes and drive sustainable growth.